For All Guests:

Q: How do I get a copyright release for photos that I purchased on a recent cruise?

A: Click on Photo Copyright Release Form . You will complete the requested information including: Your name, ship and sailing date. Please click on the Submit button and print off a copy of the form which may be taken to a photo shop of your choice so they may proceed with your order. Copyright Releases are valid for 30 days but may be reprinted as needed.

Q: The DVD I purchased on a recent cruise did not work when I got it home. How do I arrange for a replacement?

A: Please send an email message to: Customerservice@imageservices.com and provide the following information: Your name, address, phone number, EMAIL address, ship, sailing date, stateroom number a brief description of the difficulty you are having with the DVD and include a copy of your receipt and/or final billing statement reflecting the purchase. Once this is received, we will be more than happy in arranging a replacement. Please keep in mind that videos are only kept for 6 months from the sailing date.

Note: All sales are final. We do not offer refunds unless we cannot replace the faulty DVD.

For Disney and Norwegian Cruise Lines Guests :

Q: How do I order a reprint of a photo?

A: Click on Photo Request Form , You will need to provide your name, address, phone number, EMAIL address, ship, sailing date, stateroom number and credit card information. To that form, you will also need to attach a photograph of the guest(s) who were in the photos you are searching for. Please use the “BROWSE” button provided to attach your photo from your own personal file or computer. Just beneath the “BROWSE” button, in the “Additional Information” box you will need to provide a brief description of the photo(s) you are looking including: Date taken, location, event/backdrop and number of people in photograph(s). Prices for photos are the same as those charged on the ship and there is a minimum purchase: $ 19.95 plus shipping. Shipping costs are $ 10 domestic and $ 15 international depending on the location of both the ship and the guest placing the order.

For Norwegian Cruise Lines Guests :

Q: How do I order a copy of a cruise DVD I did not purchase on a recent cruise?

A: Click on Video/DVD Request Form , or you may contact our Guest Services department either by phone, fax or email. You will need to provide us with your contact and payment information. Once this is received, we will be more than happy to send you your video/DVD. Please keep in mind that videos are only kept for 6 months from the sailing date.

Note: All sales are final. We do not offer refunds unless we cannot replace the faulty video/DVD.

Updated: 12/6/2011